
CIRRUS Information Technology Resources
About Us
IT Managed Services
Managed IT services are information technology tasks that are outsourced to a third-party vendor. Common managed IT services include:
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Managing a client’s digital help desk
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Monitoring the health and security of client networks
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Overseeing software installations and updates
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Implementing business continuity and disaster recovery (BCDR) protocols
Small- to medium-sized businesses (SMBs) can leverage these services on a subscription basis to elevate their companies to the same level as the industry giants in their field at a fraction of the cost.
With the help of third-party IT service management, businesses can keep their critical networks, endpoints, and data operating smoothly and securely, without the high upfront costs, infrastructure, or talent required to handle these systems in-house.
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Relationships
Managed service providers (MSPs) support a company’s technology needs through ongoing IT support that may include setup, installation, configuration, and monitoring of a company’s networks and endpoints. Unlike the reactive IT services of the past, modern MSPs will proactively assess a client’s IT infrastructure for potential threats and opportunities for improvement. They will then provide a plan of action, which may include a combination of software solutions and services, to improve their digital architecture and security posture.
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MSPs typically offer services at a flat, recurring rate in tiered levels. As service levels increase, clients receive greater automation and management per their specified service level agreement (SLA). Customers, or end users, can commit to the level of service that meets their business needs, but always have the opportunity to shift their service packages as business needs or demands change.
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IT managed services enable partners to run their businesses more smoothly and efficiently than otherwise possible. Additionally, they offer software-as-a-service (SaaS)-based solutions at a price that in-house options can’t beat.
Experience
Contrary to popular thought, managed IT services do not necessarily make internal IT professionals obsolete. For the end user, an IT professional can act as an endpoint liaison who manages the relationship, delivers feedback, and analyzes the reports the MSP provides. In the context of outsourced NOC or SOC services, the MSP works as an extension of the main team, helping to address issues and accelerate service delivery without the end user even knowing.
Because the MSP completes most of the routine work, the internal IT professional can tackle more extensive, complex projects they would otherwise not have the time or capacity to handle. Freeing up these workforce resources makes MSPs a valuable resource to businesses of any size and during any stage of growth. Co-managed services also add another dimension to this, with the teams being able to work together to resolve issues in many cases.
Accountability
At the outset of enterprise computing, information technology services and management operated on a break/fix model. A technician would fix computer systems only after they stopped working. Often, this technician was the same person who built or installed the computer system.
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This method of maintenance was time-consuming, labor-intensive, costly, and reactive. It left little room for the technician to grow their business or take on new clients without massive investments in labor and infrastructure.
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Over time, the number of computers in the overall marketplace would continue to increase exponentially year after year. The gap between technicians and the number of computers they could reasonably service grew wider and wider.
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As a result, managed IT services emerged to meet this need in the early 2000s, upending the traditional break/fix model. This new approach to IT centered on proactive maintenance, upgrades, system monitoring, and issue resolution on a routine basis—preventing problems before they start.
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Efficiency, consolidated resources, and client satisfaction—coupled with fixed rates, the ability to offer greater service offerings, and the capacity to take on more clientele—led to managed IT becoming the industry-standard approach to managing computer systems large and small for SMBs.
Cybersecurity
We Aim to Build a Better World
Cybersecurity management solutions are an essential part of a MSP’s service offerings, especially as the threat landscape continues to evolve. Key aspects of these services include:
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Handling software updates and patch management
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Installing antivirus and anti-malware platforms
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Meeting industry compliance standards (when necessary)
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Implementing access controls like multi-factor authentication (MFA)
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Educating end users on cybersecurity best practices
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Conducting risk assessments to routinely evaluate clients’ cyber defenses
The comprehensive cybersecurity management software and solutions available today make it possible for MSPs to provide cybersecurity support in-house. However, MSPs that lack the internal expertise or resources to support this service offering may opt to pursue a strategic partnership with a managed security service provider (MSSP) to elevate their security offerings.
Remote Monitoring
RMM software allows MSPs to proactively and remotely monitor and optimize client networks and endpoints. This can help with performing routine tasks, assessing network health, and other tasks without disrupting regular operations.
Supporting a client’s network encompasses any routers, switches, firewalls, and connectivity resources that keep their operation running smoothly. An MSP’s job is to take a proactive approach to network support via monitoring to ensure they maximize a client’s uptime and take the daily minutia of network management off their plate.
Specific services an MSP might offer as a part of RMM solution could include:
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Patching – Simplify the deployment, approval, and scheduling of patches for clients with the help of network support software tools. MSPs can also help them adhere to any mandatory industry compliance standards.
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IT automation – Monitor devices, identify and troubleshoot IT problems, and help clients streamline their IT support.
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IT asset discovery – Assist clients in detecting and keeping an accurate inventory of network devices. MSPs can also deploy agents to manage client endpoints if the network is large enough.
Our Services

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Business continuity and disaster recovery (BCDR)
BCDR software solutions help clients prepare for drastic events such as natural disasters, data breaches, and cyberattacks by reducing downtime and expediting recovery of data. There are a variety of services MSPs can provide to help with this facet of their business including performing routine system tests, managing data backups, and implementing disaster recovery procedures.
Having a straightforward plan of action is essential not just to preserve client operations, but in some cases, as a matter of legal compliance.
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Project-based managed IT services
Project-specific technology support is yet another category of managed IT service. This may include solution expertise, such as a major SharePoint build or Salesforce implementation, technology evaluation, or continuing technical assistance for business applications.
If a company lacks the ability or capacity to complete a crucial IT project, it might benefit from collaborating with a managed service provider for administrative assistance and technical experience. In addition, a competent MSP will possess a defined framework and also be able to provide a project schedule and budget breakdown to guarantee that the job is completed as per budgetary and scheduling parameters.
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M365 Services
With the introduction of cloud technology, managed IT services have expanded to also include cloud services. MSPs may, for instance, specialize in infrastructure as a service (IaaS), offering managed public cloud services in collaboration with cloud providers like Microsoft. Managed IT services can also encompass the implementation and management of the cloud – for example, consulting, assessments, migrations, and more.